Q: Can I make changes to my account at anytime?

A: You can pause your account but you cannot change the filter sets. Please log into your account and submit a support ticket to update your filter sets.

Q: How soon will I start receiving leads?

A: Your account will typically be live within 24-48 hours however, the timeliness of lead deliverability directly correlates with how large your demographic is. If you accept leads from the whole State of California chances are good that you'll receive leads as soon as the account is set to active. If your filter set is limited to a handful of zip codes and age ranges then it could take time to deliver leads in that demographic.

Q: Can we control the flow of leads?

A: Yes, you can choose how many leads to receive in a given day.

Q: Can we stop the lead flow over a holiday, a vacation, or pause the account at anytime if we get backed up?

A: Yes, log into your account and pause the account.

Q: Will I get charged my deposit amount each month or automatically when my account reaches a certain balance?

A: If you deposited funds after 1/25/2012 then we will automatically replenish your account when your account goes below $50. If you would like to discontinue automatic billing please submit a support ticket here.

Q: What kind of closing ratio are you guys seeing from Agents?

A: It varies. Every Agent is different with regards to their product mix and sales process. We've had some Agents that are well-versed in working Internet leads and represent multiple Carriers close 20-30%. We believe that certain best-practices for working Internet leads should be followed. You'll need to contact the consumer as quickly as possible. Call on your leads 5-8 times per day and be sure to buy leads for your product mix. Don't buy leads of consumers aged 65+ if you don't have a final expense product.

Q: Where do you generate your leads from?

A: We generate more than 20 million impressions per day. We have quite a few websites we forward traffic to such as usacoverage.com and ratefetcher.com.

Q: How are the leads sent to me?

A: You'll receive your leads via email. Please note, some email systems can block automated emails such as our lead delivery so be sure to set up multiple email addresses when building your account.

Q: Are your leads fresh?

A:Yes, they are delivered to you when they come in. There is no delay, these are not old or aged leads.

Q: What are the payment options?

A: You can pay via American Express, Mastercard or Visa.

Q: If I don't receive a lead through email can I request a refund?

A: Unfortunately no. There are email service providers that will block our lead email. If your email provider is sensitive to what it blocks you will need to set up an additional email address in your account. The best way to check for new leads is to log into your account and view your leads page.

Q: How do you define a bogus lead?

A: A bogus lead is a wrong phone number, a consumer that does not acknowledge that they have filled out a quote request, a disconnected or fax number. To manage our quality, we do follow up on all refund requests.